Privacy notice

1. Who this notice applies to

This notice applies to website visitors, prospective customers, customers, suppliers and other business contacts who interact with this website or submit information through it. The legal entity responsible for a particular logistics service may be identified in the relevant quotation, service agreement or commercial documentation.

2. Information we collect

Depending on how you use the site, we may collect:

• contact details such as your name, work email address, company and phone or WhatsApp number;
• shipment details such as origin, destination, cargo type, volume or weight, preferred mode, Incoterm, cargo-ready date and delivery requirements;
• the content of messages, documents or other information you choose to send to us;
• technical and usage information needed to operate and protect the site, such as IP address, browser type, device information, timestamps and security events; and
• referral and campaign information, including the page where an enquiry started, referrer and UTM campaign parameters.

Please do not submit payment-card details, government identification numbers, passwords or other information that is not needed for a freight enquiry.

3. How information is collected

We collect information directly from you through the quote and contact forms, by email or telephone, and from the shipment details you voluntarily provide. The site may also receive limited technical information automatically when a page is requested. For enquiry attribution, the site may temporarily store campaign and referral details in your browser session using sessionStorage. This is used to understand which page or campaign led to an enquiry and is not used to identify you by itself.

4. How we use information

We use information to:

• respond to quote requests, contact messages and service questions;
• recommend or coordinate suitable ocean, air, road, rail, customs or delivery services;
• arrange shipment planning, documents, handoffs and communications when you ask us to provide logistics services;
• maintain enquiry, customer-service and operational records;
• protect the website, prevent spam, fraud and abuse, and troubleshoot technical problems;
• understand which pages or campaigns generate enquiries and improve the site; and
• comply with legal, regulatory, accounting or dispute-resolution obligations.

5. Legal bases where applicable

Where data protection law such as the GDPR or UK GDPR applies, we generally process enquiry information because it is necessary to take steps at your request before entering a contract, to perform a contract, to pursue our legitimate interests in operating and securing the business, or to comply with a legal obligation. Where consent is required, we will request it separately and you may withdraw it at any time. Withdrawal does not affect processing that took place before withdrawal.

6. Sharing and service providers

We do not sell personal information. We may share information only as reasonably necessary with:

• our affiliated companies, operations staff and logistics partners involved in preparing or delivering a requested service;
• carriers, customs brokers, warehouses, terminals, agents and destination delivery providers when needed to plan or complete a shipment;
• website hosting, infrastructure, security and database providers;
• email delivery providers used to notify our operations team of an enquiry;
• professional advisers, insurers, auditors or legal representatives; and
• authorities, courts or regulators when disclosure is required or reasonably necessary to protect rights, safety or the integrity of the service.

Service providers are expected to process information only for the agreed business purpose and to apply appropriate confidentiality and security measures.

7. International transfers

Because freight services and technology providers may operate across multiple countries, information may be accessed or transferred outside the country where you submit it. Where applicable law requires safeguards for an international transfer, we will use an appropriate legal mechanism and contractual protections.

8. Cookies and similar technologies

The public website does not currently use advertising cookies or a third-party analytics platform. We use browser session storage for optional enquiry attribution as described above. The restricted administration area may use a strictly necessary session cookie to keep an authorised administrator signed in. We may add analytics, consent management or other technologies in the future; if we do, this notice will be updated and any consent required by law will be requested.

9. Retention

We retain enquiry and business-contact information for as long as reasonably necessary to respond to you, provide or discuss services, maintain accurate business records, resolve disputes and meet legal or accounting requirements. Retention periods depend on the nature of the relationship and the information involved. When information is no longer required, we will delete it, anonymise it or securely restrict access in accordance with our operational procedures.

10. Security

We use reasonable administrative, technical and organisational measures designed to protect information against unauthorised access, loss, misuse, alteration or disclosure. No website, transmission or storage system can be guaranteed to be completely secure. Please contact us promptly if you believe information has been submitted to us in error or if you become aware of a security concern.

11. Your privacy rights

Depending on where you live and subject to applicable exceptions, you may have the right to request access to, correction of, deletion of or restriction of processing of your personal information. You may also have the right to object to certain processing, receive a portable copy of information you provided, withdraw consent and complain to your local data protection authority. We may ask for information needed to verify your identity and protect against unauthorised requests.

12. Children

This website and our services are directed to businesses and adults. We do not knowingly collect personal information from children. If you believe a child has submitted information to us, contact us so that we can review and delete it where appropriate.

13. Third-party websites

This website may link to carrier, government, social-media or other third-party websites. Those sites operate under their own privacy notices and terms. We are not responsible for their content or privacy practices, so please review their policies before submitting information.

14. Changes to this notice

We may update this notice when our website, services, data practices or legal obligations change. The updated version will be posted on this page with a revised “Last updated” date. Material changes may also be communicated through the website or another appropriate channel.

15. Contact us

For privacy questions, rights requests or security concerns, contact 东莞云裳供应链有限公司 at cloudfreight.dg@gmail.com. Please describe your request clearly and include enough information for us to identify the relevant enquiry. We may need to verify your identity before responding.